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The central destination for Australian & New Zealand contact centre professionals.

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Moving to outcome based contracts

This in-depth white paper provides guidance in what to expect when you decide to move to outcome based contracts, preparing you for areas of thought and discussion both internally and with your outsourcing partner.  As customer service professionals encounter mounting pressure to deliver a high quality, lower-effort customer experience, they are increasingly looking at their [...] > Read More

Six key causes of increased customer demand and how to fix it

The team at Limebridge Consulting have written a short White Paper on the six key causes of increased customer demand and provided us with three key strategies to reduce it.  Full of real world examples, practical tips and great illustrations it a great read that is sure to get you thinking about things a little….

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Upcoming Industry Events

Sep 13

WFM Webinar Series – Managing Adherence

September 13 @ 12:00 pm - 1:30 pm AEST
Webinar Organizer: Auscontact
Sep 21

WA – 2016 Auscontact National Conference

September 21 @ 8:30 am - 5:00 pm AWST
Fraser Suites Perth Perth Organizer: Auscontact
Sep 30

SA – 2016 Auscontact National Conference

September 30 @ 8:30 am - 5:00 pm ACST
Oct 07

Vic – 2016 Auscontact National Conference

October 7 @ 8:30 am - 5:00 pm AEDT
Crowne Plaza Melbourne Melbourne Organizer: Auscontact
Oct 12

NSW – 2016 Auscontact National Conference

October 12 @ 8:30 am - 5:00 pm AEDT
The Menzies Sydney Organizer: Auscontact

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