Welcome to Contact Centre Central

Promoting the Australian contact centre industry to the world!

Latest Industry News

Click here for more latest news >

On Message 728×90 3 facts

Latest Offers

Chatbots slashing wait times

After only two months implementing a chatbot, 1800 flowers was able to move 70% of orders to their chatbot with the transaction taking under a minute.

> Read More

Free White Paper – Reduce Customer Effort with self-service

Delivering intelligent self-service reduces customer effort and balances the need to trim down your costs. Download this free White Paper from Nuance to learn more. No email addresses required!

> Read More
Nuance Challenges Abound 728×90

Search our Free Business Directory

Over 250 local businesses listed!


Customer Experience


Industry Services

Call Centre Outsourcing

People, Training & Recruitment


On Message 300×250 powerful new technology

Upcoming Industry Events

Connect with Contact Centre Central

Join The Pulse

YOU choose the content and frequency of your contact centre news.

Nuance Stevie Awards 300 x 250

Editors Pick

Press Releases

Featured Businesses

In the news

Robinson Executive December 16 update